Contact mailbox

The Citizen Services form that the Government of Catalonia has made available can be found below. In addition, you will find available: other channels of citizen services you can use to get in contact and request information, make suggestions, give ideas or opinions and submit complaints.

Use this form to submit your queries, complaints and suggestions regarding any of the services offered by the Government of Catalonia.

Track your procedures by calling 012 or go to the Procedures section at, click on Status of my procedures, and use the ID code you received when you submitted the form.

NOTICE: This form cannot be used to process or submit related documents. Please use the channels described in each procedure's information sheet when carrying out procedures or submitting documents.

Fields marked with * are mandatory.


Sollicitar informaci
Formular una queixa
Donar una opini o fer un suggeriment
Give any information that may be relevant in order for your message to be dealt with correctly
If this query, complaint or suggestion refers to a previous communication, please enter the identifier in this field. (ID).

Contact details

If this is related to a management company may report the name and document identification


Select the channel through which you want to receive notices whenever there is a change of status regarding this query, complaint or suggestion.

The Generalitat of Catalonia will respond in Catalan. If you want to receive the answer in any other official Language in Catalonia, or in English, it should be noted in your communication.
Informaci bsica sobre protecci de dades

Identificaci del tractament: "Serveis i trmits gencat"
Responsable del tractament: Direcci General d'Atenci Ciutadana. Departament de la Vicepresidncia i d'Economia i Hisenda.
Finalitat del tractament: garantir la traabilitat de totes les gestions que la ciutadania realitza amb l'Administraci de la Generalitat de Catalunya, mitjanant la plataforma corporativa de la Generalitat Gencat Serveis i Trmits.
Legitimaci: missi realitzada en inters pblic o exercici de poders pblics i consentiment de la persona interessada.
Destinataris: es preveuen comunicacions de dades als departaments de la Generalitat i entitats vinculades que en depenen per a la gesti dels diferents serveis pblics de la seva competncia. Les dades tamb es comunicaran als encarregats de tractament que proveeixen els serveis TIC per compte del responsable del tractament.
Drets de les persones interessades: sollicitar l'accs, rectificaci o supressi de les dades, i la limitaci o oposici al tractament. Cal utilitzar els formularis disponibles a la pgina web del Departament de la Vicepresidncia i d'Economia i Hisenda .
Informaci addicional: si voleu ampliar aquesta informaci podeu consultar la informaci addicional del tractament.
I accept these conditions.