Consultes, queixes i sugeriments
Empleneu el següent formulari per tal de realitzar la vostre Consulta. Queixa o Sugeriment:
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Enquiries, complaints and suggestions


Use this form to submit your queries, complaints and suggestions regarding any of the services offered by the Government of Catalonia.
Track your procedures by calling 012 or go to the Procedures section at gencat.cat, click on Status of my procedures, and use the ID code you received when you submitted the form..
NOTICE: This form cannot be used to process or submit related documents . Please use the channels described in each procedure's information sheet when carrying out procedures or submitting documents.

Fields marked with  *  are mandatory.
Communication
Grup de dades per a seleccionar del tipus de gestió a realitzar
I would like to *
Group of details to select the topic and subtopics of the process
Grup de dades per a introduir la descripció de la gestió
Attach document :
Grup de dades per a introduir l'identificador d'una gestió relacionada
Contact details
Grup de dades per a informar les dades de contacte
Grup de dades per a informar l'adreça del correu electrònic de contacte
If this is related to a management company may report the name and document identification
Grup de dades per a informar l'adreça postal de contacte
Address


Grup de dades per a informar el telèfon de contacte
Preferred telephone number
Notices
Select the channel through which you want to receive notices whenever there is a change of status regarding this query, complaint or suggestion.


The Generalitat of Catalonia will respond in Catalan. If you want to receive the answer in any other official Language in Catalonia, or in English, it should be noted in your communication.
 			
Data protection
Basic information on data protection

Identification of the processing: 'Gencat services and procedures'
Data controller: Directorate General for Citizen Attention. Ministry of the Vice-presidency and of the Economy and Finance.
Purpose of the processing: to guarantee traceability of all the procedures carried out between the general public and the Administration of the Government of Catalonia by means of its corporate platform, Gencat services and procedures.
Legitimisation: mission carried out in the public interest or the exercise of public powers and the consent of the interested party.
Recipients: data communications are foreseen between the ministries of the Government of Catalonia and the associated entities that report to it for the management of the different public services within their remit. These data will also be sent to the processing managers who provide ICT services on behalf of the data controller.
Rights of the interested parties: to request access, rectification or deletion of the data, and the restriction or opposition of its treatment. The forms available on the Ministry of the Vice-presidency and of the Economy and Finance website must be used.
Additional information: if you need further information, please refer to the additional information on data processing.
  
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