Contact form

Use this form to submit your queries, complaints and suggestions regarding any of the services offered by the Government of Catalonia.

Do not use this form to begin a procedure or to provide data or documentation related to a procedure already under way. In such cases, look for the procedure in Gencat Procedures, and if the one you are looking for is not there or in the event of a technical incident, please use the generic request form.

You can monitor your procedures from the Status of my procedures section, in My folder or by calling 012, and stating the code (ID) you will receive after submitting the form.

NOTICE: Due to the current emergency situacion, it's possible that it will take more time than usual the answer to your communication. If your question is related to the current health crisis, please look for the answer in the 'FAQ's' section. It will help to decongest this citizen atention channel.

Fields marked with * are mandatory.

Communication

I would like to :

Request information

Lodge a complaint

Give an opinion or make a suggestion

Topic *

Secondary topic *

Subject *

Message *

Give any information that may be relevant in order for your message to be dealt with correctly

Attached documents:

Contact details

Name *

First surname *

Second surname

Email *

Type of personal identity document *

Document number *

Country of issue of document

Commercial name

If this is related to a management company may report the name and document identification

Type of company identity document

Document number

Country of issue of document

Type of street

Street name

Number

Building

Staircase

Flat

Door

Municipality

Postcode

Region

Province

Country

Landline

Contact from

Until

Mobile telephone

Contact from

Until

Preferred telephone number

Mobile

Landline

None

Notices

Select the channel through which you want to receive notices whenever there is a change of status regarding this query, complaint or suggestion.

The Generalitat of Catalonia will respond in Catalan. If you want to receive the answer in any other official Language in Catalonia, or in English, it should be noted in your communication.

Basic information on data protection

Identification of the processing: 'Gencat services and procedures'
Data controller: Directorate General for Citizen Attention. Ministry of the Vice-presidency and of the Economy and Finance.
Purpose of the processing: to guarantee traceability of all the procedures carried out between the general public and the Administration of the Government of Catalonia by means of its corporate platform, Gencat services and procedures.
Legitimisation: mission carried out in the public interest or the exercise of public powers and the consent of the interested party.
Recipients: data communications are foreseen between the ministries of the Government of Catalonia and the associated entities that report to it for the management of the different public services within their remit. These data will also be sent to the processing managers who provide ICT services on behalf of the data controller.
Rights of the interested parties: to request access, rectification or deletion of the data, and the restriction or opposition of its treatment. The forms available on the Ministry of the Vice-presidency and of the Economy and Finance website must be used.
Additional information: if you need further information, please refer to the additional information on data processing.

I accept these conditions.