The Government of Catalonia provides different channels for citizen to ask for information, send suggestions or opinions and make complaints.

Contact mailbox

Please use this form to make your comments, questions, complaints and suggestions on any of the services offered by the Government of Catalonia. You can track your request through the Virtual Office Procedures (from the menu Status of my procedures) with the response code (ID) which will be provided when submitting the form, or by calling 012.

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If this query, complaint or suggestion refers to a previous communication, please enter the identifier in this field. (ID).

Contact details

If this is related to a management company may report the name and document identification

Information about developments and notifications

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Text message

The Generalitat of Catalonia will respond in Catalan. If you want to receive the answer in any other official Language in Catalonia, or in English, it should be noted in your communication.
In accordance with Organic Law 15/1999 of 13 December on the protection of personal data, we hereby inform you that your personal data will be collected, stored and processed in the automated computer file Services and procedures gencat in order to ensure traceability of all procedures made by the public through the Generalitat Catalunya Administrator, across the corporative platform Gencat Services and Procedures. The body responsible for the administration of the file is the Directorate-General of Citizen Care and Dissemination. Persons wishing to exercise their right to access, rectify, cancel or challenge may do so in writing to Via Laietana, 14, 3a floor, 08003 Barcelona. Furthermore, acceptance of the conditions implies consent to the processing of personal data, the provision of services requested on this web site, and, if applicable, the administration of procedures with public offices or bodies involved in the procedure, and later inclusion in the abovementioned automated computer file Services and procedures gencat.
I accept these conditions.