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Basic information on data protection
Processing: Gencat services and procedures
Data controller: General Directorate for Digital Services and Citizen Experience.
Purpose: Guarantee the traceability of all the procedures that citizens carry out with the Administration of the Generalitat de Catalunya through the Generalitat's corporate platform Gencat Services and Procedures.
Uses: Processing and assistance with procedures carried out by citizens through the platform. This includes handling appointments with the OACs (Citizen Service Offices) and responding to queries, complaints and suggestions from the public. Evaluating user satisfaction.
Rights of the data subject: you may request access to and the rectification of your data, as well as its erasure and the restriction of its processing where appropriate. The procedure for exercising your rights can be found at the website of the Ministry of the Presidency.