The Citizen Services form that the Government of Catalonia has made available can be found below. In addition, you will find available: other channels of citizen services you can use to get in contact and request information, make suggestions, give ideas or opinions and submit complaints.

Other Citizen Services channels

By digital channel (social networks or mobile services)

By telephone or IM (Telegram messages, Telephone 012 or specific phone numbers )

In person (Citizen Services Offices or Registration Offices, Scheduled appointment.)

Contact mailbox

Please use this form to make your comments, questions, complaints and suggestions on any of the services offered by the Government of Catalonia.

You can track your request through the Status of my procedures from section Procedures on with the response code (ID) which will be provided when submitting the form, or by calling 012.

Fields marked with * are mandatory.


Request information
Lodge a complaint
Give an opinion or make a suggestion
Give any information that may be relevant in order for your message to be dealt with correctly
If this query, complaint or suggestion refers to a previous communication, please enter the identifier in this field. (ID).

Contact details

If this is related to a management company may report the name and document identification


Select the channel through which you want to receive notices whenever there is a change of status regarding this query, complaint or suggestion.

The Generalitat of Catalonia will respond in Catalan. If you want to receive the answer in any other official Language in Catalonia, or in English, it should be noted in your communication.
In accordance with Organic Law 15/1999 of 13 December on the protection of personal data, we hereby inform you that your personal data will be collected, stored and processed in the automated computer file Services and procedures gencat in order to ensure traceability of all procedures made by the public through the Generalitat Catalunya Administrator, across the corporative platform Gencat Services and Procedures. The body responsible for the administration of the file is the General Directorate for Citizen Services. Persons wishing to exercise their right to access, rectify, cancel or challenge may do so in writing to Via Laietana, 14, 3a floor, 08003 Barcelona. Furthermore, acceptance of the conditions implies consent to the processing of personal data, the provision of services requested on this web site, and, if applicable, the administration of procedures with public offices or bodies involved in the procedure, and later inclusion in the abovementioned automated computer file Services and procedures gencat.
I accept these conditions.