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Use this form to submit your queries, complaints and suggestions regarding any of the services offered by the Government of Catalonia.

Do not use this form to begin a procedure or to provide data or documentation related to a procedure already under way. In such cases, look for the procedure in Gencat Procedures, and if the one you are looking for is not there or in the event of a technical incident, please use the generic request form.

You can monitor your procedures from the Status of my procedures section, in Private area or by calling 012, and stating the code (ID) you will receive after submitting the form.

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The Generalitat of Catalonia will respond in Catalan. If you want to receive the answer in any other official Language in Catalonia, or in English, it should be noted in your communication.

Basic information on data protection

Processing: Gencat services and procedures

Data controller: General Directorate for Digital Services and Citizen Experience.

Purpose: Guarantee the traceability of all the procedures that citizens carry out with the Administration of the Generalitat de Catalunya through the Generalitat's corporate platform Gencat Services and Procedures.

Uses: Processing and assistance with procedures carried out by citizens through the platform. This includes handling appointments with the OACs (Citizen Service Offices) and responding to queries, complaints and suggestions from the public. Evaluating user satisfaction.

Rights of the data subject: you may request access to and the rectification of your data, as well as its erasure and the restriction of its processing where appropriate. The procedure for exercising your rights can be found at the website of the Ministry of the Presidency.

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